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Outsource technical
writing services
to ITDocumentum
Delivery
Model
Answers to Common Questions about Outsourcing Technical Writing to IT DOCUMENTUM
Our technical writers are experts in creating user documentation, installation guides, on-line help and other technical documentation. We can help you present your product in a way that is easy to understand by the user.

Why use ITDOCUMENTUM's professional technical writing service?
What is the kind of output I can expect? What is the mode of delivery?
How does IT DOCUMENTUM ensure quality?
What are the skill sets and experience levels of your writers?
What do ITDOCUMENTUM's technical writers require from you?
How to get started with outsourcing your Technical Writing to ITDOCUMENTUM?
How soon will my job be done?
How do I pay?
 
Why use ITDOCUMENTUM's professional technical writing service?

You may have created an excellent application/ product. But the system succeeds only when it is used by the potential user with ease. With our expertise in technical writing we create good getting started guide, user guide, configuration guide, online help and more in simple English in a way that is easy to understand.

Documentation created by our technical writers will give you that edge over documentation created without using skilled and experienced writers. Our writers are well versed with content and structuring of technical documentation like User Guides, On-line Helps, code documentation and more. Our professional user documents give you the following benefits:
  • Reduced cost and time to market
  • Improved performance
  • Reduced support calls
  • Increased user satisfaction
What is the kind of output I can expect? What is the mode of delivery?

Mode of delivery depends upon the kind of product/application and the audience using it. You can choose the mode of delivery from the following formats:
  • Word document
  • PDF
  • CHM - online help systems

The kind of product/application and the audience using it decides the level at which the documentation is prepared. We strive to make complex things simple to understand. The kind of media is also variable. For example for some customers, the documentation can go on CDs in PDF format, which could be viewed directly online or printed. Web based applications can be provided with links to open the online help files giving immediate access to information. You can also specify the output file formats.

How does IT DOCUMENTUM ensure quality?

We ensure quality with our "No compromise policy on quality and customer delight"
Our documentation process consists of the following QA cycles:

  • A self review by the writer
  • A review and edit by the senior technical writer
  • A technical review by the client side to ensure technical accuracy
  • An edit review by the editor to ensure language accuracy
  • Final approval from the Project manager before the document is released

We refer to Microsoft Manual of Style for Technical Publications (MSTP) and guidelines defined internally. In addition, we use your style-guideline.
What are the skill sets and experience levels of your writers?

Our writer's team consists of experienced writers with minimum 5 years to 15 years experience in user documentation and code documentation. Writers at ITDOCUMENTUM analyze the product/application and the knowledge level of the audience using it to decide the level at which the documentation is prepared. Our writers are experts in creating simple user documents for complex system for various audiences such as:
  • End user
  • IT professionals
  • Developers
  • Knowledge skill workers
Our writers have hands on experience in Adobe RoboHelp, Adobe Framemaker, MS Word, Visio and SnagIt. In addition, our writers have domain expertise in various domains such as medical, manufacturing, embedded systems, supply chain management, Sales and more.
What do ITDOCUMENTUM's technical writers require from you?

We would require a product brief and requirement specifications for the type of documentation required. We could then prepare a set of questions to be answered by your subject matter experts. Clear, steady on-going communication between the teams via emails and/or conference calls would be required to iron out details.
How to get started with outsourcing your Technical Writing to ITDOCUMENTUM?

Use the form to tell us your requirements. Once we understand your needs, we will send you a questionnaire, which has to be completed before we can give you a final quote.
How soon will my job be done?

We would create a tentative project schedule. But we can estimate the exact time required only when we understand the finer details of your project. We could then define milestones and project deadlines that would be mutually agreeable.
How do I pay?

You can pay by wire transfer to our bank in India .
 
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